RETURN POLICY
We want to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a 14-day return/exchange policy.
ELIGBILITY FOR RETURNS
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All returns must be initiated with 14 days of delivery at support@generallightingdynamics.
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Items must be in original packaging and in new and unused condition.
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Custom orders, international orders, and sale items are not eligible for returns.
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Customer to be responsible for return shipping costs.
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Refunds will process within 3-5 business days from receipt of returned items.
EXCHANGES
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Custom orders, international orders, and sale items are not eligible for exchanges.
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If you would like to exchange an item, please email us at support@generallightingdynamics.com.
DAMAGED OR DEFECTIVE ITEMS
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If you receive a damaged or defective item, please email support@genarallightingdynamics.com within 3 days of delivery.
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We will work with you to resolve the issue and provide a replacement or refund as appropriate.